Refund Policy

  1. General Policy
    All purchases are considered final once payment has been confirmed.

  1. Nature of Product / Service
    Music Hive provides structured music education programs and digital learning systems.
    As access to the program and materials is granted upon payment, the service is considered delivered once payment is successfully processed.

  1. Refund Eligibility
    Refunds are generally not applicable after payment confirmation.

However, refund requests may be considered under the following circumstances:

  • Duplicate payment made by mistake

  • Technical issues preventing access to the program (subject to verification)

All requests are subject to review and approval by Music Hive.

  1. Non-Refundable Conditions
    Refunds will not be provided in the following situations:

  • Change of mind after purchase

  • Lack of usage or participation

  • Failure to complete the program

  • Delay in usage after access has been granted

  1. Refund Request Process
    All refund requests must be submitted in writing via email within a reasonable timeframe from the date of payment.

  1. Processing of Approved Refunds
    If approved, refunds will be processed using the original method of payment within a reasonable timeframe.

  1. Contact Information
    For refund-related inquiries, please contact:
    Email: info@musichive.com.my